Refund policy
Returns (14 Days)
We offer a 14-day return window from the date you receive your order.
Any return request made after 14 days of delivery will not be accepted.
Eligibility for Returns
To be eligible for a return, the item must be:
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In the same condition as received
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Unworn and unused
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With all original tags attached
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In the original packaging
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Accompanied by a valid proof of purchase
⚠️ Important:
If the product tag is removed, damaged, or broken, the item will not be eligible for return.
To start a return, please contact us at:
📧 support@shyneva.in
Return Address:
[INSERT RETURN ADDRESS]
(Replace this with your official return address.)
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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Defective
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Damaged
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Incorrect
Contact us immediately at support@shyneva.in with photos and order details.
We will review the issue and resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (food, flowers, plants)
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Custom or personalized items
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Personal care or beauty products
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Hazardous or flammable items
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Sale or discounted items
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Gift cards
⚠️ Items with removed or damaged product tags are non-returnable.
If you are unsure whether your item qualifies for return, please contact us before placing a request.
Exchanges
We do not offer direct exchanges.
If you would like a different item:
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Return the original product
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Once the return is approved, a refund will be processed
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Place a new order separately for the desired item
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
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Refunds will be issued to the original payment method
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Refunds typically take 10–15 working days to reflect
(Processing times may vary depending on your bank or payment provider)
If more than 15 working days have passed since approval, please contact us at:
📧 support@shyneva.in